After Hours and Emergency Maintenance is for repairs or replacements relating to health and safety including, but not limited to: Fire (CALL 911 FIRST)
, flood, sewage back-ups, gas odors (Call Gas Company)
, constant water leaking (not dripping or leaking faucets), tree falling on house, broken windows, etc.
Call (626) 448-7882 and follow after hours emergency instructions. Target Response Time: 1 to 3 hours
Please be advised tenant is responsible for service call fee of $100.00 (in addition to possible maintenance charges) when using the Emergency After Hours Number to schedule routine maintenance.
Examples of non-emergency related service calls (including, but not limited to): Refrigerator out, locking yourself out of the house, power or gas off (where tenant is responsible for utility), a/c out and the property has two (2) a/c units, oven not working, water heater out, jammed garbage disposal, etc. These are maintenance issues and need to be reported, but they are NOT emergencies.
RPM is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.