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Resident Benefits

At Mid Valley Media Center, we are committed to providing our tenants with the best possible living experience. As part of our dedication to creating a comfortable and convenient community, we offer a resident benefits package.

Ramona Property Managers, Inc. is a licensed real estate Broker acting as an Agent / Broker for property owners. We do not own the properties we manage.

We offer residents access to our managed property portfolio and we provide a fair, transparent, and easy renting experience.

In addition to rent, residents shall pay $25 per month to Ramona Property Managers, Inc. for access to the below benefits:

We understand that you may have questions about why you are being charged for these additional services, and we are here to explain the value and benefits they bring to your living experience.

Our resident benefits package is designed to enhance your daily life and provide you with added convenience, peace of mind, and access to exclusive amenities. Here are some of the key benefits you can enjoy as a part of this package:

Utility Concierge

A concierge service is available to provide support in establishing your utility services, as well as assisting with any requirements for phone, cable, or security arrangements.

Online Payments

Effortlessly set up secure bank transfers or eChecks for one-time or recurring payments. The best part? You won’t encounter any bank fees, ensuring a seamless and budget-friendly experience.

24 Hr Service Requests

You will talk to a real person for after hours emergencies who will provide immediate help. We even answer the phone on Thanksgiving and Christmas.

Secure Resident Portal

The password-protected portal provided to you offers convenient access to various features. Easily view your payment history, print rent receipts, submit repair requests, and update your personal information at any time.

Response Time Guarantee

In order to provide prompt and efficient service, we guarantee a response to all inquiries within 24 business hours. Your satisfaction is our priority, and we work hard for a responsive tenant experience..

Community Engagement

We support exclusive community events, encourage participation in local initiatives, and provide opportunities for tenants to connect with one another.

What We Do

Marketing

Our hi-tech and hi-touch marketing system attracts high-quality applicants to quickly find the right tenant for your property.

Tenant Verification

We have one of the most comprehensive verification systems in the industry. Applicants are screened for credit, employment, rental history, and more.

Rent Collection

Tenants pay rent directly to our office. We offer tenants 8 ways to pay their rent which maximizes our ability to collect 95% of rents in a timely manner.

Maintenance

With vendors available 24 hours a day, 7 days a week, we handle all maintenance requests and coordinate repairs so you don’t have to.

Accounting

Full accounting records, monthly statements, year – end statements and you can access your account any time through the 24/7 Online Owner Portal.

Evictions

If a tenant relationship ever takes a turn for the worse, we can assist with the eviction process & minimize its impact on your bottom line.

Inspections

Annual and on-demand inspections allow us to identify potential problems in advance, maintain good communications with tenants, & keep your home healthy.