Owner FAQ’s – Ramona Property Managers, Inc.

Owner FAQ's

Ramona Property Managers has been in the same location since 1960. Over that time, we have managed just about every conceivable type of property and portfolio legally available. Our clients have included family trusts, corporate trusts, City housing agencies, non-profit organizations, retirees, new investors, veteran investors, accidental landlords, multi-generational landlords…and the list goes on.

Professional property management is what we do.

Am I Locked In Long Term?

Our goal is to be your #1 resource in property management. If you don’t like the way we do business or we just don’t see eye-to-eye on how to manage your property then we should be able to shake hands, walk away, and be accessible.

We also need a fair chance to do what we do best and for that we need a little bit of time. All we ask is a minimum commitment of 6-12 months then our agreement automatically goes month-to-month with no fees or penalties.

Do I Get To Choose My Tenants?

Fair housing laws and regulations are very strict and prohibit any discrimination of tenants who are members of a protected class. The laws are complex, always changing, and there are many variations from city to city.

By choosing which tenants rent a home, landlords are immediately telling tenants the management company has no authority and questionable judgement.

Ramona Property Managers ensures all our owners are in compliance with these laws while still making sure each tenant is extremely well screened so we must answer this questions with a respectful, but firm, “no thank you”.

After A Tenant Pays Rent, How Fast Do I Get My Money?

We close our accounting cycle at the end of each month and disburse funds through a secure ACH transfer directly into your bank account no later than the 5th day of the following month.

How Do You Handle Maintenance?

Eventually the toilet is going to run, the sink is going to drip, and a pipe is going to bust.

For the protection of your property and to comply with health and safety laws, your property management company MUST have strong maintenance protocols in place.

Our procedures and systems clearly define when repairs are tenant vs owner responsibility, what constitutes a maintenance emergency, when to repair vs replace, and when you (as the owner) should be involved.

We handle all repair issues and don’t bother you for items under $1000

What Do I Need To Get Started With Ramona Property Managers?

It all starts by putting together an effective management plan. For more information on how Ramona Property Managers can help you reach your goals and objectives, contact us through our website, by email, or call our office by dialing (626) 448-7882

How Can We Help?

"Excellent service! Ramona Property Managers has managed two of my residential rentals for over 10 years. They are responsive, professional, and very trustworthy."

– Alicia G.

Stephanie was very detailed in explaining the rental process and setting clear expectations every step of the way. Communication throughout the entire process was excellent.

– Melissa M.

Ramona Property Managers and Kenneth Ferreira and staff are highly recommended by Turchetta Properties...This team was excellent throughout the years and fixed any issue that came up very quickly. An example: We had a gas line break and this team fixed it immediately in the middle of the night. This team remodeled houses, at or under budget. This team is an excellent liaison between ownership and tenants. Never had any issues. Anything that came up, like standard maintenance issues, was fixed immediately. Unfortunately, we had to move out of CA and into another state. I would take this team with me if I could...A 5 star, excellent service, Management company.

– Mark T.

Ramona Property Managers made moving very easy, answered all our questions, and always responded in a timely manner. Thanks Stephanie, Shannon and the team!

– Jennifer N.

I would like to express my extreme satisfaction with how Ramona Property Management has handled my rental properties.They have provided me with excellent maintenance,response times and concise statements.The staff has always been very courteous and have answered any questions I've had promptly. I would highly recommend them to anyone requiring a superior property management company.

– Rick R.

Our Services

Marketing

Our hi-tech and hi-touch marketing system attracts high-quality applicants to quickly find the right tenant for your property.

Tenant Verification

We have one of the most comprehensive verification systems in the industry. Applicants are screened for credit, employment, rental history, and more.

Rent Collection

Tenants pay rent directly to our office. We offer tenants 8 ways to pay their rent which maximizes our ability to collect rents in a timely manner.

Maintenance

With vendors available 24 hours a day, 7 days a week, we handle all maintenance requests and coordinate repairs so you don’t have to.

Accounting & Financials

Full accounting records, monthly statements, year – end statements and you can access your account any time through the 24/7 Online Owner Portal.

Evictions

If a tenant relationship ever takes a turn for the worse, we can assist with the eviction process & minimize its impact on your bottom line.

Inspections

Annual and on-demand inspections allow us to identify potential problems in advance, maintain good communications with tenants, & keep your home healthy.

Compliance

Regulatory Requirements. We monitor regulatory requirements that impact your property and work to keep your investment legally compliant.

Stability

Ramona Property Managers, Inc. has proudly been serving the San Gabriel Valley and Inland Empire Since 1960. Property management is what we do.

Investors and accidental landlords know how hard it can be to manage your properties.

We Can Help. It's What We Do.

Schedule A Call Today